Mystery Box (Standard)
Mystery Box (Standard)
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Each box is worth $300++ and contains at least one sweater or hoodie
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There will be no duplicate items in a box
- You can only select one clothing size per box (in other words, if you choose a Size M box, all contents in the box will be Size M)
- All boxes are pre-packed, and the contents are random; special requests cannot be accommodated. Please understand!
- Lucky ones may find 'sold out' items from drops as far back as 2019
- Boxes will be delivered before Christmas
- No exchanges or refunds
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FREQUENTLY ASKED QUESTIONS
FAQs
When will I receive my order?
Please allow up to 7 business days for your order to be processed and shipped, and an additional 5-7 days for delivery.
Can I cancel or modify my order?
Only if your order has not shipped. Please reach out via the contact form for any cancellation or modification requests.
DMs will not be entertained.
What is your shipping policy?
Customs Duties and Taxes
For non-U.S. orders, please be aware that your package may be subject to customs duties, taxes, and import fees upon delivery, depending on your country’s regulations. These charges are the responsibility of the customer and must be paid directly to the carrier at the time of delivery.
Failure to Pay Duties
If customs duties or taxes are not paid and the package is returned to me, I will issue a partial refund. Please note that the shipping charges for both the initial shipment and the return will be deducted from your refund.
If you have any questions about customs duties or taxes, I recommend contacting your local customs office for further information before placing your order.
Missing Packages
I will not be liable for any missing packages, whether stolen or lost, if the tracking indicates that the item has been delivered. If your package never arrives or is damaged during delivery, please reach out to me via the contact form, and I will issue you a refund or a replacement, depending on the availability of the product(s) in your order.
Undeliverable Packages
Packages that are returned to me as undeliverable (due to an incorrect address, recipient being unavailable or unreachable, etc.) can be redelivered for an additional shipping charge.
What is your return policy?
Product(s) can be returned for a refund, subject to the following terms and conditions:
- Product(s) returned in their original condition
- Return request made within 7 days of receiving your order
- All related shipping costs covered by you
- Size exchanges only permitted if the size you want is still in stock
Prior to returning your product(s), please reach out via the contact form.
NOTE: For countries with high import taxes, please note that you will incur additional customs charges. I strongly recommend referring to the size chart and purchasing the correct size the first time around.
How do I find my size?
You can use the recommended sizing tool under any product listing to find your size. Please note that this tool may not be suitable for all body types.
For more accurate sizing, please refer to the exact product measurements provided in the product description.
As per my return policy, all shipping costs incurred for exchanges or refunds due to incorrect sizing will be your responsibility.
What blanks do you use?
None! All products are cut-and-sew.
This means, rather than printing on pre-produced blank apparel, my products are 'made from scratch,' where raw fabric is cut and sewn together to create garments. This ensures higher quality products and silhouettes that are unique to my store.
How do I care for your clothes?
Most products (unless specified in the product listing description) can be machine washed on a gentle and cool cycle. Please note that items are not pre-shrunk, so washing on high heat or machine-drying is not recommended. Do not iron directly on print or embroidery.
How can I join your discord server?
You can trade muscleharem products in the #merch-trading channel.